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Our Managing Director, Claire, started her professional career at TNT as a sales professional. Following a successful tenure she moved to Thomson Directories where she not only sold in a challenging environment but led a team of sales people to deliver ground breaking results. After several successful years at Thomson Directories, Claire was headhunted by a leading consular services organisaation to head up UK business development, where she secured contracts with such names as Boots, Sony and British American Tobacco to name but a few.
Claire's first ever number sale was in 1997. Since then, Smart Numbers were developed and a massive portfolio of products have been built, some poorly copied by competitors, others that remain unique in the market.
Smart Numbers Ltd has now developed an enviable reputation in not just the telecoms sector, we now have many advertising and web design agencies, directory and publishing companies, marketing and business consultants recommending our services to their clients.
Our approach to customer service has won many accolades. Our knowledge, experience and enthusiasm set us apart from our competitors. Although mainly a web-based company, we believe that personal contact, listening to our clients business needs and building strong working relationships will continue to help both our success and that of our customers too.
Claire has passed much of her industry knowledge and training on to her management team, who have additional skills that assist our clients in their needs with not just telephony solutions but advertising strategy too.
Scott joined us in 2007, formerly employed at Yell as Premier Accounts Manager within their National, Major and Key accounts department, works with our clients on their advertising needs and how best the Smart Numbers portfolio can add value to their business. Scott worked for Yell for nearly 10 years and spent almost 4 years before that at Thomson Directories Ltd , which is where he first met Claire.
Our head of operations, Steve, is a driving force on a day-to-day basis. Steve came to us from a Senior position in IBM and continues to deliver exceptional standards in both customer service and process management, making us a very efficient and "Easy to do business with" company. Dedicated, experienced and enthusiastic, Steve is a massive asset to our business.
Peter, our technical services manager, and his team ensures continuity of service. Peter takes ownership of our relationship with Cable and Wirelss and oversees the development of new products. Bright and creative, Peter has the vision that keeps our products the envy of the industry.
Our state-of-the-art billing platform is managed directly by Paul and Susan. Susan ensures the caller reports are accurate to 100th of a penny before our monthly billing run and she watches all direct debit transactions. Paul continues to evolve and expand our call stats package along with many other simple to use solutions that assist our clients needs.
Ann runs the call centre, supported by Paul, Emma and James. They are generally the first point of call for our callers. For those of you who prefer to place orders, discuss queries or simply dislike transacting online, our inbound sales advisors try their best to look after you and answer your questions - or get you in touch with someone who can.
Cameron, our outbound sales manager, works with our re-seller partners to ensure continuity of product, service and support. He is also involved with developing new business by introducing our products and services to both existing and prospective clients.
There are many faces with-in the Smart Numbers family - next time you speak to us we'd be delighted to hear what you think of our products and service and how we can improve further.
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