Smart Call Solutions - Scroll down the list below.
Our call solutions are by far & away the most versatile & advanced services available -
at possibly the most competitive rates anywhere in the UK. The following call handling solutions can be
added to most of our numbers to assist your business in handling incoming sales / service enquiries.
Our state-of-the-art platform is worldclass. |
| Smart Office Solutions - LIVE CALL ANSWERING: |
£69.95 per month - £FREE SET UP
(1st MONTH ONLY £29.95!) |
Your own Smart Number routed
to our bright, articulate & enthusiastic team of call handlers. Professionally answering your calls in
your company name, taking messges &/or connecting LIVE callers to you. Messages relayed via email,
texts or even web ordering - with 100+ free calls taken every month as part of the monthly charge,
this is one Smart Solution that's hard to beat.
click here for more information |
| On-Line Stats / Caller Analysis: |
£1.95 Per Month - No Set-Up Charges |
| Web access to all calls taken
& recorded daily, enabling you to track every enquiry to your business. Every number you purchase is
included on one report , each number can be named & even individual numbers can be grouped to make
tracking multiple marketing/advertising campaigns quicker & easier. The time, day, date, duration &
even the origin number of the call is captured and stored for your use. We provide graphs showing the
calls into your business by the day of each month & then further tracked to the hour of the day -
this identifies the most popular days & time of day across the month that you get calls. Invoices
are also archived in your on-line account. |
| Divert on Busy & No Answer (DOBNA): |
£4.95 Per Month - No Set-Up Charges |
| If the call is not answered
after a certain amount of rings or the line is busy when called, you can route to another line -
up to 5 numbers in total - where it could be professionally answered, ensuring a personal contact with
your customers, never missing a sales opportunity. You can change the order of preferred diverts any
time without charge & set a ringing timeout option with the ability to finish the unanswered call to
a voicemail - that can be emailed to you immediately after the caller has hung up! |
| Call WHISPER / Caller Anouncement: |
£4.95 Per Month - No Set-Up Charges (£49.95 on UNLIMITED NUMBERS) |
| A whisper or anouncement
is made to your ear just before the call is connected - the caller hears nothing! You can be told
if the origin of the call is from a specific advert, directory, magazine or location. People running
businesses from home can identify work calls before answering, enabling a professional approach for that
all important first impression. You may be running multiple businesses & need the call identified to
ensure you answer appropriately. An incredible service - ask us for a trial! |
| Voicemail To Email/Missed Call Management: |
£4.95 Per Month - No Set-Up Charges |
|
Have calls directed directly to voicemail or after a number of rings. Personalise your message for
both daytime & out-of hours messages and allow callers to leave a recorded message - enabling you
to capture orders out of hours or when your operators/lines are busy. Audio messages are delivered
immediately on hang-up by email (.wav file).
All MISSED calls that choose not to leave a message are emailed on hang-up - the number of the
dialler & missed call details - meaning you'll never miss another sales opportunity again.
You can have your unanswered calls greeted by up to 9 prompts, or sections & record up to 9
responses ie: Tel, number, Name, Address & also DATA CAPTURE - callers use the numbers on their
keypad (DTMF). Audio information is attached as a .wav file, as described earlier. DTMF details are
contained within the body of the email - The email is delivered as soon as the call is completed
|
| Call Recording - Inbound: |
£19.95 Per Month - No Set-Up or Additional Call Charges (£99.95 for UNLIMITED NUMBERS) |
| Network based, world class
technology means your inbound Smart Numbers can record all calls without the need to purchase/install
expensive telephony equipment. When your number is dialled, an optional pre-recorded message is played
stating that "Calls may be recorded for monitoring or training purposes" after which the call is delivered
immediately to you. Our system instantly records the dialogue, saves it as a .wav file & delivers it as
a designated email within seconds of the conversation finishing. |
| Call Recording - Outbound: |
£19.95 Per Month - No Set-Up or Additional Call Charges (£99.95 for UNLIMITED NUMBERS) |
| Exclusively, we have pioneered
call recording for those clients who may want to make outbound calls that require recording. You simply
dial a number on the Smart system, which then presents a dialling tone & invites you to dial a number.
When the call is answered both parties are connected & recording will commence. Unlimited extensions
from your office can dial in at the same time enabling multi-recording simultaneously - avoiding
the need for your people to be "off the phone"! Calls are delivered to an email, as per the inbound
solution. |
| Call Queue: |
£4.95 Per Month - No Set-Up Charges |
| Allow your callers to
queue in the network when your lines are busy. Enables smaller businesses extra answering capacity
without adding expensive call queuing equipment - up to 10 callers holding on-line at any one time.
Have music played &/or an announcement informing the customer if lines are busy, if your office is closed -
even tell them which position they are in the queue & how long until the call will be answered. |
| By time of Day: |
£4.95 Per Month - No Set-Up Charges |
| Optional welcome for the
caller by way of personalised pre-connection message, then route the callers to your preferred
destination & even provide a voicemail facility. Configurable by time of the day or day of the week &
any messages from unanswered calls can be emailed to negate the need to dial in & retrieve.
You may wish to split the ratio of calls between offices, in the morning calls go to the office and
at home during the evening - you can even set-up a mobile to take calls. |
| Auto Attendant - Virtual Reception: |
£19.95 Per Month - No Set-Up Charges |
| Have calls answered
automatically, follow a welcome message with a series of options, in order to route them through
to the most appropriate department or office - or just to appear more professional with increased
customer service. Route callers to designated departments & even provide voicemail for each department
too if they are unable to answer. Route calls by time of day or day of the week even - & any voicemails
left can be emailed to a designated email address without the need to dial in to retrieve them - messages
are delivered as .wav files. FREE TO SET UP & ONLY £19.95 per month. |
| Fax to email: |
£4.95 Per Month - No Set-Up Charges |
| Our fax to email service
allows you to receive faxes as email attachments (.pdf file), which can then be viewed and stored
easily on your PC or Mac. Our service ensures confidential faxes are kept confidential. No more lost
transmissions or busy lines & no more inky smudges. The fax gets through directly to your inbox every
time within seconds of transmission. |
| By geographical location: |
£9.95 Per Month - No Set-Up Charges |
| Callers can dial your number
from any where in the UK and the call will transfer to the nearest branch to the caller. Set up regions
by STD codes across the UK to mirror your territories & manage calls more efficiently. |
