Synergy Call Management System

i.e. Call the office in business hours, to home, mobile, call centre or directly to voicemail evenings and weekends. Any landline or mobile phone across the world can be included as destinations for the calls. Every solution is built to a specific and bespoke brief and can be changed in real time.

If the call is not answered after a set period of time (which you can determine) or if the line is busy when called, you can route to another line where it could be professionally answered, ensuring a personal contact with your customers, never missing a sales opportunity.

You can have as many alternative diverts as you want and can change the order of your preferred destinations any time, in real time, without charge.

Transfer calls to any destination, UK, overseas, landline or mobile phone.

Finish the unanswered call to our voicemail / missed call management product (for which we make no additional charge).

You can also link in our 24/7 LIVE CALL ANSWERING, which has various options to suit your needs, should you prefer a real person (rather than a machine) to answer your calls for you - 24 hours a day, 365 days a year.

A whisper or announcement is made to your ear just before the call is connected, which the caller can’t hear, they continue to hear the ring-tone until the whisper finishes, then the call is live.

You can be told if the origin of the call is from a specific advert, directory, magazine or location.

You may be running multiple businesses with different Smart Numbers in use and need the call identified to ensure you answer appropriately.

People running businesses from home can identify work calls before answering, enabling a professional approach for that all important first impression.

Calls answered after going to mobiles, international or multi destination routing still hear the whisper.

Network based, world class technology means your inbound Smart Numbers can record all calls without the need to purchase or install expensive telephony equipment.

You have the choice of an optional pre-connection message stating that "Calls may be recorded for monitoring or training purposes" or a straight connection with no message, where the call is delivered immediately to you without notifying the caller they are being recorded.

Our system instantly records the dialogue, saves it as a sound file (.wav) and delivers it either as a designated email within seconds of the conversation finishing or directly into an online storage facility that you have 24/7 access to.

We provide a functionally rich portal for playback, you can search for recordings by date, time, Smart Numbers, the caller number and even categorize the extraction of recordings by length of calls.

Fast and easy to use, every number can be named and also allocated into groups to track response activity across multiple parameters such as offices, regions, media type and so on. We include valuable data, such as missed/engaged calls, call traffic by day of the week and hourly segments of every day. Caller locations, answering destinations, the time to answer calls and much, much more are also recorded.

You can view results in graphs & tables, quick print data for informal meetings or download to excel to merge in to your own management report.

This is an interactive portal that works with you and also changes with you, depending on the nature of products being promoted, the territory you are serving and changing economic situations.

We have designed a system that provides the cost of every lead from every advert, the ability to spot emerging or declining markets and the amount of profit (or revenue) potentially being generated from every call that you receive.

Truly, for the first time, you can start to predict likely performance from your advertising and web marketing.