Business Services Coordinator


Some exciting opportunities have arisen to join Smart Numbers Ltd, a growing communications company that specialises in providing telecommunications, VoIP (cloud), broadband and media solutions to customers nationwide.
Based in our brand-new offices in Dibden Purlieu (free parking!), you will be involved in working as a key member of our customer service team.

The role:

  • Processing orders for our existing and new customers.
  • Technical support to configure new services with our customers (remotely)
  • Provide first and second-line customer service and technical calls.
  • To diagnose a range of faults such as VoIP, Broadband, WLR/PSTN, ISDN, ADSL, FTTC
  • Liaise with relevant telecommunications companies such as BT Openreach/Gamma
  • Handling customer enquiries, identifying sales opportunities, liaising with suppliers
  • Log faults with the relevant carriers/suppliers and keep customers up to date
  • Assist with out-of-hours support on a rota basis

The candidate must have:

  • Above all, an excellent telephone manner as most of our customer contact is by phone.
  • An “Inbuilt desire” to help, fix and provide solutions that work for all parties to a satisfactory close.
  • Good IT skills, Microsoft Office, Word, Excel etc. Full training will be provided on our own bespoke systems.
  • This role would suit Telecoms and/or IT support desk candidates, an IT Graduate or someone who is technically minded. Previous telecoms support experience will be an advantage.
  • Excellent attention to detail with Data input and fulfilling verbal instruction from customers and colleagues
  • The ability to be firm but friendly when dealing with technical issues or complaints, some experience of this would be an advantage.


In return, the right candidate will receive:

  • A basic starting salary of £20-£28k depending on experience
  • 20 days paid holiday + Bank Holidays per annum
  • Company Pension
  • Company Events
  • Incentives & Recognition
  • Full Time Permanent
  • Monday to Friday (some out of hours on a rota)

Job Type: Full-time

Salary: £20,000.00-£28,000.00 per year


  • Company pension
  • On-site parking


  • Monday to Friday

Work remotely:

  • No