Customer Services Technical Support

Due to continued company growth an exciting opportunity has arisen to join an expanding communications company that specialises in providing telecommunications & media services to customers nationwide. We are looking for a bright, well-organised and adaptable person with a resilient and can-do attitude to help our customers.

Who you are:

You could be from a telecommunication, IT or tech background, it doesn’t matter to us in so much as we will train you in our systems and processes. What matters is your desire to deliver top-level customer service whilst offering both excellent customer service and technical advice and solutions to our customers, whilst confidently handling all stakeholder expectations.

You'll need to have high attention to detail, be extremely computer literate especially in Microsoft Office/Word/Excel/Outlook.  Above all you must be a good communicator (both verbal and written) with excellent interpersonal skills.

We’re looking for someone to join us and get stuck into assisting both internal and external customers in our fast-paced office.

This role reports to the Business Services Manager.

We’d like everyone on our team to...

  • Have strong communication and organisational skills
  • Work effectively individually and as part of the team
  • Confidently make informed decisions & know when to ask for assistance
  • Have a proactive work ethic and be highly motivated

You will need to possess the following skills:

  • Above all, an excellent telephone manner as most of our customer contact is by phone
  • An “Inbuilt desire” to help, fix and provide solutions that work for all parties to a satisfactory close
  • Good IT skills, Microsoft Office, Word, Excel etc. Full training will be provided on our own bespoke systems.
  • This role would suit Telecoms and/or IT support desk candidates, an IT Graduate or someone who is technically minded. Previous telecom support experience will be an advantage.
  • Excellent attention to detail with Data input and fulfilling verbal instruction from customers and colleagues
  • The ability to be firm but friendly when dealing with technical issues or complaints, some experience of this would be an advantage

The Customer Service Technical Support's duties will include:

  • Processing orders for our existing and new customers
  • Technical support to configure new services with our customers (remotely)
  • Provide first and second-line customer service and technical calls
  • To diagnose a range of faults such as VoIP, Broadband, WLR/PSTN, ISDN, ADSL, FTTC
  • Liaise with relevant telecommunications companies such as BT Openreach/Gamma
  • Handling customer enquiries, identifying sales opportunities, liaising with suppliers
  • Log faults with the relevant carriers/suppliers and keep customers up to date
  • Assist with out-of-hours support on a rota basis

    What we offer:

    Based in our brand-new offices in Dibden Purlieu, you will be a key member of our business services technical support team.

    • A basic starting salary of £24-£28k depending on experience
    • 28 days holiday (which includes bank holidays)
    • Company pension scheme
    • Company events
    • Incentives & recognition
    • Full Time Permanent
    • Monday to Friday (some out of hours on a rota)
    • Free parking

    Interested? We'd love to hear from you!

    No agencies and no freelancers.

    Job Type: Full-time (Monday to Friday)