A study carried out by Google revealed that 61% of mobile users call a business when they are in the purchase phase of buying. It also showed that the majority of customers would rather call than reach out online because 59% would like a quick answer and 57% want to speak to a real person. It is clear that phone calls are still the preferred means of communicating with businesses.

As such, many businesses are now using one of the most popular phone systems, VoIP - Voice over Internet Protocol which as the name suggests, uses the internet to connect calls.

Here we will be exploring the features of VoIP to help you understand how your business could benefit from this cloud hosted telephone system.

1. Auto attendant

The Auto Attendant feature allows your business to set up multiple local area numbers and have a menu system. This menu system provides callers with a quick and easy way to get in contact with different members of your team/different departments within your business depending on their requirements.

2. Conference calling

Conference calls are an important part of any business whether you’re a start-up or a large multinational company. VoIP systems are perfect in supporting conference calls of all sizes and enables callers to send files, messages, sync calendars and more.

3. Call queuing

VoIP systems also offer call queuing features which allow your customers to be directed to the member of your team best suited to their needs. Incoming calls will be redirected, and customers will be made aware of their place in the queue allowing them to know that a member of your team will answer their call soon.

4. Time of day routing

Time of day routing is an easy to use call forwarding feature that redirects any incoming customer calls to another destination based on the time to ensure the best customer service is delivered. This may be an out of hours service, a mobile phone, voicemail, another VoIP number etc. and best of all, the redirected number can be anywhere in the world, based on what is most convenient for your business.

5. Music on-hold

Ever been put on hold and had to keep checking to see if the call has been dropped because you can’t hear anything? No caller wants the silent treatment whilst they’re on hold which is why VoIP systems can include music for customer to listen to whilst they wait. Smart Numbers can provide you with a library of music to choose from that best suits your business’ brand.

6. Disaster recovery

Unlike other telephone systems, VoIP is a much safer and reliable way to communicate. If a traditional landline telephone system goes down, you could be waiting for days before an on-site engineer is able to rectify the issue, costing you time and money. However, if there are any problems with a VoIP system our technicians can fix them remotely and have you online again in minutes.

If you are interested in finding out more about the numerous beneficial features of a VoIP phone system for your business or have any other questions about how we can help your business grow, don’t hesitate to get in touch with us at Smart Numbers on 0345 0178 179. Our team will be more than happy to provide a free, no obligation quote and discuss your business move!