A whisper or anouncement is made to your ear just before the call is connected - the caller hears nothing! You can be told if the origin of the call is from a specific advert, directory, magazine or location. People running businesses from home can identify work calls before answering, enabling a professional approach for that all important first impression. You may be running multiple businesses & need the call identified to ensure you answer appropriately. An incredible service - ask us for a trial!

Have calls directed to voicemail in the event of being "Engaged" or after a period of time so the call doesn't go unanswered. Personalise your message & re-record as often as you like without charge. All enquires are sent immediately after the caller hangs up as a .wav file to your email address - messages can also be collected by dialling in via PIN protection. You can capture sales leads &/or orders out of hours or when your operators/lines are busy. All MISSED calls that choose not to leave a message are emailed to you on hang-up - the time & date of the missed call, aswell as the number of the dialler. Combined, this product means you'll never miss another sales opportunity again.

If the call is not answered after a certain amount of rings or the line is busy when called, you can route to another line - up to 5 numbers in total - where it could be professionally answered, ensuring a personal contact with your customers, never missing a sales opportunity. You can change the order of preferred diverts any time without charge & set a ringing timeout option with the ability to finish the unanswered call to a voicemail - that can be emailed to you immediately after the caller has hung up!

Network based, world class technology means your inbound Smart Numbers can record all calls without the need to purchase/install expensive telephony equipment. When your number is dialled, an optional pre-recorded message is played stating that "Calls may be recorded for monitoring or training purposes" after which the call is delivered immediately to you. Our system instantly records the dialogue, saves it as a .wav file & delivers it as a designated email within seconds of the conversation finishing.

Allow your callers to queue in the network when your lines are busy. Enables smaller businesses extra answering capacity without adding expensive call queuing equipment - up to 10 callers holding on-line at any one time. Have music played &/or an announcement informing the customer if lines are busy, if your office is closed - even tell them which position they are in the queue & how long until the call will be answered.

Have calls answered automatically, follow a welcome message with a series of options, in order to route them through to the most appropriate department or office - or just to appear more professional with increased customer service. Route callers to designated departments & even provide voicemail for each department too if they are unable to answer. Route calls by time of day or day of the week even - & any voicemails left can be emailed to a designated email address without the need to dial in to retrieve them - messages are delivered as .wav files. FREE TO SET UP & ONLY £19.95 per month.

Your own Smart Number routed to our bright, articulate & enthusiastic team of call handlers. Professionally answering your calls in your company name, taking messges &/or connecting LIVE callers to you. Messages relayed via email, texts or even web ordering - with 100+ free calls taken every month as part of the monthly charge, this is one Smart Solution that's hard to beat.

Optional welcome for the caller by way of personalised pre-connection message, then route the callers to your preferred destination & even provide a voicemail facility. Configurable by time of the day or day of the week & any messages from unanswered calls can be emailed to negate the need to dial in & retrieve. You may wish to split the ratio of calls between offices, in the morning calls go to the office and at home during the evening - you can even set-up a mobile to take calls.

Web access to all calls taken & recorded daily, enabling you to track every enquiry to your business. Every number you purchase is included on one report , each number can be named & even individual numbers can be grouped to make tracking multiple marketing/advertising campaigns quicker & easier. The time, day, date, duration & even the origin number of the call is captured and stored for your use. We provide graphs showing the calls into your business by the day of each month & then further tracked to the hour of the day - this identifies the most popular days & time of day across the month that you get calls. Invoices are also archived in your on-line account.

Our fax to email service allows you to receive faxes as email attachments (.pdf file), which can then be viewed and stored easily on your PC or Mac. Our service ensures confidential faxes are kept confidential. No more lost transmissions or busy lines & no more inky smudges. The fax gets through directly to your inbox every time within seconds of transmission.

Callers can dial your number from any where in the UK and the call will transfer to the nearest branch to the caller. Set up regions by STD codes across the UK to mirror your territories & manage calls more efficiently.

Transfer calls to other departments or offices without the need of expensive telephony equipment or installation of lines.