We know that, in business, the customer always comes first. In today’s world, there’s an expectation that you need to be at their every beck and call. In fact, people expect you to answer immediately; no holding or calling back. But you can’t be there every hour of every day, especially if you’re an SME with limited staff numbers.
That doesn’t mean you have to leave them. If you do that, you’re losing out on a potential sale. Wouldn’t a service that picks up your missed calls 24 hours a day be great? That’s where live call answering comes in.
What is a live call answering service?
A live call answering service allows you to save both time and money. By letting someone else take the stress off your shoulders of always being there to answer the phone, you’re free to focus on what matters most in your demanding business life. A good call answering service will deal with all client queries professionally and efficiently.
There are many reasons you might not be able to answer the phone. You might be on another call. Maybe you’re busy working on something else. Or maybe it’s just out of hours. There’s no such thing as an illegitimate excuse, so why should you be punished for it?
A live call answering service means you can say goodbye to unanswered calls. At the very least, they should be able to take the necessary contact details from the caller so you can call back later. Even better, they can handle certain inquiries for you if trained for it, or pass onto the appropriate person if it’s urgent.
How does live call answering service work?
Human interaction is important for a more personal experience and positive customer engagement. Where possible, you want to avoid voice messages as they can be forgotten about – if left at all. This could be detrimental to your business revenue as well as your reputation.
Hiring a receptionist is another option, but then you have to consider the cost of employing someone. With a live call answering service, you don’t have to worry about any of that. You still get someone who is highly trained and professional but at a fraction of the cost.
This individual will be able to assist your customers while allowing you to be flexible within your working day. Operatives will answer incoming calls in a professional and positive manner.
Preferably, you want one that works on a 24/7-hour basis, seven days a week (including public holidays). It’s especially useful if your customers are members of the public who might be calling outside of regular business hours. If they don’t get a chance to call until six in the evening, and you’re not there to answer, they’re going to go to someone who will.
Using a live call answering service has extensive benefits. Not only for you and your business, but also for your clients. When it comes to deciding who to pick to provide such a service, choose the company who you can trust to be as professional and informative as yourself.
At Smart Numbers, live call answering is just one of the many services we offer. If you’d like to know more, please call 03450 178 179 from a mobile or landline. We promise we’ll be ready and waiting to take your call.