Commercial Cleaning Contractors

Overview

Joe from Onyx Services started with Smart Numbers in 2008, launching a commercial & industrial contracted cleaning company in Brighton and Worthing. The business started with 01273 and 01903 landline numbers that diverted to a mobile. The business was growing fast, and Joe wanted to set up an office in Brighton using existing Brighton numbers as the main office number. In addition, he wanted to grow business from the London area, generating inbound calls from London back to the office in Brighton, but also to make calls from Brighton presenting the London number.

Additional supporting information

Our initial assessment would be to move Onyx into our Smart VoIP (cloud phones) platform. With our simultaneous installation we fitted fibre broadband and a fixed line for their IT, dedicated broadband for their IP Phones, and fully configured/networked VoIP handsets for 10+ users.

For the New London Area, we set up a central London 0207 number on their phone system, with a specific features code to make calls to specific clients presenting the London number.

Results

Smart VoIP (Hosted/cloud phones) with dedicated VoIP and data broadband. Our engineers made a visit to the site on the same day, during which they installed Cat 5 cabling, the new routers, Power Over Ethernet Switch (POE), as well as networking all 10 handsets. With onsite and remote support from our on boarding team we configured:

  • Individual handsets
  • Speed dials
  • Hunt groups
  • Extension IVR departments
  • Voicemail to email (in hours & out of hours)
  • Call divert & recovery features
  • Google contacts integration
  • Inbound/outbound London landline number.

All the above were installed, setup, tested and live on the same day.

Solution Summary

Our Smart VoIP platform is ideal for an office-based business, offering excellent options to grow the system as a business grows. It also provides the best call value, as all calls are made and received over a broadband connection.

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Smart Numbers offers a range of telephone solutions to keep you connected including landline numbers for mobile, 0800 numbers for business, geographic numbers and much more.

Extensive support and call management included.

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