Paul at PW Joinery had started his bespoke joinery and staircase business trading from a mobile for 3 months. However, based on the calls he received, a lot of customers queried if he was genuinely local and felt that not having a local 01256 number was putting customers off using his business. Spending his time between his joinery yard and customers' homes meant he really wanted a virtual landline number that diverted calls to his mobile.

Additional supporting information

Much of Paul’s work involved heritage properties in villages around Hampshire. Often, there would be no mobile signal, so on occasion, James would miss valuable inbound enquiries. Running his business on his mobile, offered huge flexibility but could appear unprofessional taking calls whilst in a customers’ home.



This is perhaps one of our most popular solutions for start-ups and small businesses. We set up a local 01256 number, which diverted to his mobile.

Adding “Choose to Refuse” functionality meant Paul was able to accept or reject calls depending on whether he was available to talk. Any refused call would then jump to our 24-7 live call answering reception service. We answer the call as PW Joinery, establish the nature of the call, note the name, address, telephone number and email address of the caller and then pass all of the information back to Paul via email.

His services are:

  • 01256 – diverting to mobile/li>
  • 300 Plan with Choose to Refuse
  • Hunt Group
  • Call handling Reception Services
  • Rolling monthly agreement

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