VoIP, Voice Over Internet Protocol is a telephone service that operates using the internet. Instead of using a traditional landline, if you have a reasonable quality internet connection your phone service can be connected and delivered through your internet connection.

How does VoIP work?

A VoIP phone system works by making and receiving phone calls using your internet connection instead of a traditional landline or mobile. The system operates by converting analogue voice signals into digital signal over your internet connection and connecting calls to other telephone networks. Provided you have a good internet connection you will be able to easily set up and use a VoIP and best of all, the system completely removes the need to use a costly telephone company.

With VoIP using the internet to operate, all your data is securely stored in the cloud which means your entire system can be managed online. You will have access to an online portal which allows you to access contacts, phone numbers, add and remove numbers, call forwarding and so much more.

Benefits of VoIP

There are numerous benefits of using a VoIP but there are four key areas which can quickly benefit your business: saving money, functionality, scalability and portability.

• Low Costs

One of the most immediate benefits businesses see when using a VoIP is the low cost of the service when compared to a conventional telephone service. By using the internet, all calls, even long-distance phone calls are much cheaper. Plus, VoIP lets you integrate your existing equipment and devices, requiring little to no installation, you won’t have to pay out for costly hardware or software.

• Functionality

VoIP offers extensively more features than a traditional service could ever provide your business. Aside from making and receiving calls, your VoIP system can include features such as conference calling, call queuing, time of day routing, hold music, disaster recovery and so much more. Your system can be designed to best suit your business’ needs and requirements, allowing you to add and remove features using your online portal.

• Scalability

Future scaling of your business is a goal for most business owners and VoIP can help you to reach this goal. Flexibility and cost cutting play a crucial role in scaling your business and VoIP provides you with an opportunity to improve both. A VoIP is inherently flexible, allowing you to scale on demand by adding users and features as you go. Plus, you will only ever pay for what you use with features being added into your monthly fee.

• Portability

Unlike a traditional landline system, VoIP does not tie you down to one building or even a country, you have the freedom to make yourself and your team available from anywhere in the world. You can log into your system on your device from wherever as long as you have internet access, you will have no issues contacting customers and staff with no extra cost.

Why use VoIP?

VoIP is the perfect telephone system for all companies primarily because it is a low cost and scalable option. VoIP can be easily scaled up and down at any time to perfectly meet your businesses requirements and budget. When you grow, your phone system can grow with you without you having to wait around for updates or an engineer.

VoIP massively reduces the traditional costs of phone systems, cutting down communication costs whilst adding practical and innovative features to create an even more efficient and higher quality system for both staff and customers.

Most notably, the reduction in costs is seen in the reduced phone bill expenses. With a VoIP phone system, you will no longer need to manage separate bills and service providers for your data, mobile and office phones as it can all be efficiently handled on one data network. Unlike other providers, there doesn’t have to be restricting 12 to 24-month contracts. Instead you can pay on a monthly basis for what you use with no price gouging at peak times or limits on your data. Smart Numbers believes in being fair and transparent with customers, so there will be no unexpected costs.

During the initial integration of a VoIP telephone system you will also begin to see a distinct improvement in your businesses efficiency and productivity. You and your team will notice a reduction in time spent dealing with customers over the phone, having to manage irrelevant enquiries. With a VoIP system, you can use features such as auto attendant to ensure that every caller is automatically put through to the correct member of your team or department.

Is VoIP free?

The cost of your VoIP phone system will depend on a number of factors from the size of your business to the VoIP handset you would prefer to use. There are a range of factors at play which will impact how much your VoIP system will cost you. Talk to our sales team about the type of handset best suited to your business.

If you would like to explore these factors more and understand more about the pricing of a VoIP system, don’t hesitate to get in touch with our team. We will be able to provide you with a VoIP quote that is tailored perfectly to your businesses needs with all the features that will help improve your business efficiency and growth.

If you are interested in finding out more about the numerous beneficial features of a VoIP number or have any other questions about how we can help your business grow, don’t hesitate to get in touch with us at Smart Numbers on 0345 0178 179. Our team will be more than happy to provide a free, no obligation quote and discuss your business move!